FRANCHISING IN ORGANIZED RETAIL IN  HARYANA: ISSUES AND OPPORTUNITIES

Authors

  • Reetu Mehta IMSAR, MDU Rohtak,India Author
  • Sanjay Nandal School of Business, Galgotias University, Greater Noida, India Author

DOI:

https://doi.org/10.48165/

Keywords:

Franchisors, Foreign Direct Investment (FDI), Information Technology (IT), Indian Enterprises, Organized Sector, Retailers

Abstract

The robust economy of Haryana, along  with steadily increasing levels of consumer  demand, translates to significant new business  potential for retail franchises. This paper  investigates the potential and difficulties in  depth, thereby providing insights into the  changing environment of organized retail in  Haryana. Results highlight the main issues  faced by the organized sector, specifically  in the five districts of Haryana: Ambala,  Faridabad, Gurugram, Kurukshetra, and  Panchkula. Data have been collected from a  sample of 320 respondents of different age  groups for the investigation of the study. From  the results, it has been found that at 0.86,  brand reputation and training and support  are favorably connected. Famous brands  train and aid franchisees more, where a high  brand reputation aligns with comprehensive  training. Marketing assistance and brand  reputation are positively associated (0.89).  High correlations between territory  protection and high royalty fees (0.77)  suggest that territory protection is linked to  higher royalty fees. The R-squared of 0.69  suggests the model explains many franchising  fluctuations. This high F-value indicates that  the model is statistically significant, with  an F-statistic of 116.24. Research indicates  that brand reputation, training and support,  and territory protection improve franchising  model effectiveness. However, large royalty  payments and statistically significant disputes  hurt franchising. It highlights the necessity of  adopting a strategic and flexible approach in  order to succeed in an ever-changing industry.  According to the findings of the study, there  is great potential for franchising in Haryana’s  organized retail sector. This, however, is  contingent upon franchisors being able to  manage the difficulties and effectively engage  with local partners. 

 

References

Anand, N. (2019). A study on foreign direct investment in the South Asian Association for Regional Cooperation (SAARC). IITM Journal of Business Studies, 6(1), 3–9. Special Issue, October 2025. ISSN 2393-9451.

Basu, R. (2013). A review of contemporary retail formats in emerging India. Indian Journal of Marketing, 43(11), 30–35.

Chawla, J., Agrawal, R., & Sharma, B. (2019). A comparative study of unorganized and organized retailing in India. Journal of Emerging Technologies and Innovative Research, 6(2), 127–132.

https://doi.org/10.17501/jetir.2019.6201

Jain, R., & Jain, M. (2022). A study of popular e-commerce platforms and demographics profiling of online consumers in India. IITM Journal of Business Studies, 10(1), 1–?. (January–December issue).

Joseph, M. (2008). Impact of organized retailing on the unorganized sector (Working Paper No. 222).

Kearney, A. T. (2007). India: The next retail growth story. India Retail Report. Images F&R.

Koner, S., Roy, R., & Kumar, J. (2022). An empirical investigation of the relationship between retail store attributes and customer satisfaction. IITM Journal of Business Studies, 10(1), 126–144.

Kumaravel, K. (2016). A study on service quality in the organized and unorganized retail market of Erode District. Asian Journal of Research in Social Sciences and Humanities, 6(7), 1781–1792.

Mukherjee, S., Jebarajakirthy, C., & Datta, B. (2020). Retailer selection compulsion in the subsistence markets. Journal of Retailing and Consumer Services, 52, 101904.

https://doi.org/10.1016/j.jretconser.2019.101904

Naik, G., & Suresh, D. N. (2018). Challenges of creating sustainable agri-retail supply chains. IIMB Management Review, 30(3), 270–282.

https://doi.org/10.1016/j.iimb.2018.04.001

Phulia, A. B., & Sharma, M. (2014). Role of retail sector in India. International Journal of Research, 1(2), 150–158.

Rahman, T. (2012). Organized retail industry in India: Opportunities and challenges. International Journal of Research in Finance and Marketing, 2(2), 82–94.

Reddy, V. V. (2012). A study on the development of the Indian retailing industry: Current scenario and future perspective—The growth of new retail formats. ZENITH International Journal of Business Economics & Management Research, 2(9), 164–187.

Sharma, D., Patel, S. S., & Pandey, S. K. (2021). Exploring the influence of channel leadership style on channel commitment in a franchising context. Journal of Business & Industrial Marketing, 36(8), 1415–1434.

https://doi.org/10.1108/JBIM-08-2020-0388

Singh, S. (2014). Franchising: A viable option in the Indian retail sector. International Journal of Franchising Law, 12, 41.

Singh, U. B., & Bindra, R. K. (2010). Indian retailing: Perceptions of foreign retailers. Asia Pacific Journal of Research in Business Management, 1(1), 99–113.

Welsh, D. H., Alon, I., & Falbe, C. M. (2006). An examination of international retail franchising in emerging markets. Journal of Small Business Management, 44(1), 130–149.

Published

2025-12-03